Return Policy
Return & Refund Policy
At PillarForm, we want you to be fully satisfied with your purchase. If something isn't right, we're here to help.
Return Window
You may return most items within 30 days of the delivery date for a refund or exchange. To be eligible, items must be:
- Unused and in the same condition you received them
- In the original packaging, with tags attached (if applicable)
- Accompanied by proof of purchase (order number or confirmation email)
How to Start a Return
Email us at pillarform@gmail.com with your order number and reason for return. We'll respond within 1-2 business days with return instructions and the return address.
Please do not send items back without contacting us first — returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect (see below). We recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover the cost of a replacement or full refund — no return shipping required in these cases.
Refunds
Once your return is received and inspected, we'll notify you by email whether your refund is approved. Approved refunds are processed to your original payment method within 5-10 business days, though your bank or card provider may take additional time to post the funds.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Items marked as final sale
- Products that have been worn, washed, or altered
Exchanges
Need a different size or color? Contact us at pillarform@gmail.com and we'll arrange an exchange, subject to availability. If the replacement item's price differs, we'll let you know before processing.
Order Cancellations
Orders can be cancelled free of charge within 12 hours of purchase. Once an order has been processed for shipping, it can no longer be cancelled, but you're welcome to return it once received, following the process above.
Questions?
Reach out to us anytime at pillarform@gmail.com — we typically respond within 1-2 business days.